Cancellation & Refund Policy
1. Scope of Policy
Clients may request cancellation prior to project initiation by providing written notice to info@advantrix.co.za. Prepaid fees will be refunded in full if no work has commenced. Any retained fees strictly cover reasonable, documented, non-recoverable expenses legitimately incurred before cancellation.
3. Cancellation After Work
For cancellations submitted after work begins, Advantrix evaluates completed deliverables, active work in progress, and unrendered services. Refund calculations reflect agreed scope, delivered work, and statutory rights. Commencing work does not automatically eliminate client rights to request partial refunds for unperformed services.
4. Setup and Creative Fees
Setup and creative services involve research, technical tracking configuration, and ad design completed before campaigns launch. Retained fees correspond directly to work performed or costs legitimately incurred under the agreement and applicable law. Advantrix does not impose arbitrary non-refundable percentages or fixed penalties.
Cancellation notice periods, termination dates, and treatment of unused prepaid retainers for monthly ad management follow the accepted service agreement and South African law. Unearned prepaid management fees for periods following the effective termination date are handled in accordance with contractual and statutory rights.
6. Advertising Budget Allocation
Advantrix service fees are strictly separate from advertising spend paid directly to Meta, Google, or other platforms. Refunds for platform spend follow each platform's policies. Advantrix cannot directly refund funds paid to third-party platforms, though this does not limit accountability for Advantrix billing errors.
7. Service Concerns and Remedies
Clients encountering missing deliverables, setup errors, or service concerns should notify info@advantrix.co.za promptly. Appropriate remedies include correcting the service work, re-performing deliverables, or refunding an appropriate amount based on circumstances and statutory consumer rights under South African law.
Ad performance depends on market demand, competitive dynamics, platform algorithms, and client offer strength. While specific sales or ROI targets cannot be guaranteed, Advantrix remains fully accountable for executing agreed campaign deliverables, technical setup, and professional ad management diligently.